RAI manages multiple Avid MediaCentral platforms in parallel, across both production and disaster recovery environments, with dozens of users connected every day.

Behind day-to-day operations, however, there was a common challenge: keeping distributed systems reliable, synchronized and constantly available required a significant amount of manual effort — daily health checks, scheduled nighttime restarts, fragmented log collection, repetitive verification activities across multiple environments, and validation of real operational workflows, not just service status.

The issue was not the platform itself. It was the operational complexity required to keep everything consistently under control.

The solution designed together with RAI was based on a simple principle: recurring maintenance activities should not depend on manual checklists or highly specialized personnel.

For this reason, Ation Service Platform introduces a standardized and automatable operational model that enables significant time savings and optimization of support resources.

Behind this simplicity is a platform capable of performing effective system and workflow checks, even through first-level support teams without deep specialization in Avid technologies. The end user benefits from faster and more reliable feedback within a significantly shorter timeframe.

The value of Ation Service Platform becomes evident whenever operational activities must be executed across complex infrastructures or multiple systems. From that moment onward, the platform takes control: it calls the appropriate TaskBook, executes operations in agent-less mode, gathers execution results, and generates reports accessible to the technical team.

For RAI, every workflow is designed to reduce uncertainty while optimizing time and operational resources. Health Checks, Restart Operations and Incident Log Collection follow predefined sequences based on best practices and designed for long-term repeatability. This ensures that, regardless of the environment, results are always consistent, traceable and ready to be shared. Even backup system testing and business continuity validation become easier and more reliable.

Daily verification activities no longer require distributed manual procedures. Workflows are codified, repeatable and executed in a controlled manner.

Time dedicated to daily verification tasks has been reduced by 35%, allowing technical teams to focus on higher-value activities.

Health checks, restart operations and log collection generate documented evidence useful for monitoring uptime, operational continuity and service quality.

Multi-server log collection is automated and consolidated, reducing diagnostic times and improving collaboration with support teams.

The RAI case demonstrates the core principle behind Ation Service Platform: moving repetitive operational work from people to the system, while allowing technical teams to focus on the decisions that truly matter.

A broadcast infrastructure should not depend on repetitive daily manual operations, locally maintained scripts, or different procedures for each environment. It should rely on workflows that are verifiable, maintainable and consistent.

• Agent-less automation, without installations on MediaCentral nodes
• TaskBooks updated via CI/CD, without manual on-premises patching
• Role-based access and granular control
• 24/7 multi-channel notifications
• Docker-based architecture designed for future scalability

The most significant improvement is not only the speed of individual operations, but the predictability of the entire maintenance process.

Every recurring activity is transformed into an executable, controllable and fully documented procedure. This reduces dependency on the operational memory of individual technicians and simplifies knowledge transfer across teams, locations and shifts.

For a complex environment such as RAI, this means managing multiple MediaCentral platforms through a common operational model: same controls, same outputs, same operational quality.

With Ation Service Platform, RAI transformed MediaCentral infrastructure maintenance into an automated and measurable process.

Operational continuity no longer depends on distributed manual procedures, but on centralized and repeatable workflows. The result is greater reliability, reduced intervention times and more transparent management of the entire service lifecycle.

Ation Service Platform brings order, control and automation to broadcast technical workflows, helping teams prevent issues, respond faster to incidents and keep production environments consistently efficient.