Ation

Service Platform

Health checks, diagnostic reports, automated restarts & operations—Service Platform streamlines Avid MediaCentral management for unmatched efficiency, reliability, and control across broadcasters, post‑production studios, resellers, and more.

Automated operations. Standardised procedures.

Automated health checks, expected-state validation, controlled restarts and disaster recovery runbooks. For teams standardising monitoring, recovery and service procedures across supported Avid MediaCentral environments.

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Built for your role

Whether you run daily operations, drive technology decisions or deliver services on Avid MediaCentral, the platform adapts to how you work.

For maximizing on-air time

Broadcast Operations Managers

Automate health checks, periodic restarts and workflow tests on your Avid MediaCentral platforms — significantly enhancing system resilience and freeing your team for strategic activities.
  • Boosted reliability: reduce human errors and bolster operational continuity.
  • Cost efficiency: optimize staff allocation and minimize potential slowdowns.
  • Complete visibility: automated reports for informed decisions and proactive issue prevention.

For driving tech innovation

Technical Directors & CTOs

Let your experts focus on innovation by automating complex, repetitive operations — including disaster recovery procedures and critical validation tests, even on your backup environment.
  • Higher team productivity: make your experts more effective.
  • Fewer human errors: ensure precision and consistency in workflows.
  • Validated disaster recovery: swift, reliable procedures with a backup environment tested and ready.

For delivering service excellence

Avid Partners & Resellers

Offer proactive, high-value managed services on your clients' Avid MediaCentral installations, turning support into a profit center and standing out in the market.
  • New revenue streams: expand your offering with value-added services.
  • Operational efficiency: manage more clients with less effort and greater reliability.
  • Competitive advantage: become the indispensable partner for MediaCentral excellence.

Real results

No demos, no hypotheticals. Broadcasters running MediaCentral in production, with documented results.

Daily health checks, scheduled nighttime restarts and multi-server log collection, across production and disaster recovery. With Ation Service Platform, RAI turned MediaCentral maintenance into one-click codified workflows — and cut the time spent on daily verification by 35%.

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With Ation Service Platform, SKY extended the scope of its outsourced first-level support team through guided workflows and automated routines — without giving L1 operators direct access to production systems. The result: fewer escalations, faster resolution, and added control over Media Composer editing workstations.

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−66%

support escalations within one year, for one customer

Real results, real impact

Standardized health checks, automated fixes applied where possible, and maintenance teams guided toward the most effective resolution paths. The result: fewer errors, quicker interventions and significantly improved operational efficiency.

Our solution also delivers

Time & resource efficiency

Automate complex tasks, freeing up valuable resources for what matters.

Skill accessibility

Empower less-qualified personnel to safely perform advanced operations.

Reduced human errors

Improve consistency and reliability across your workflows.

Automated reporting

Full visibility into your platform status, for proactive decisions.

What's New

Service Platform Release 2025.11

Service Platform Release 2025.11

The new release delivers a cleaner and more readable interface, full integration with Avid MediaCentral Newsroom Management; a dedicated connector for n8n workflows, a Local Service Gallery that removes the need for cloud-hosted repositories and more.

Want to find out more about how OUR SERVICE PLATFORM can transform your journey?

Request a demo